2006, Customer retention and industry standards

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2006

Customer retention

industry standards

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. To define a call/contact center manager in a more fun and engaging way, let’s cite an example from popular culture.

Best practices

Best practices Call Center Omni-channel support Management

How to Recession-Proof Your Contact Center, According to 360+ Executives

Balto

AUGUST 3, 2022

Companies that have personal interactions with a large segment of their customers see a 1-2% increase in total sales due to increases in loyalty. Customer acquisition is five to twenty-five times more expensive than customer retention. 2006, September 13). Retrieved August 9, 2022, from [link]. Rosenbaum, E.

Contact Center

Contact Center Interactive Voice Response Surveys Self service

Customer Contact Central

Call Center Management: Challenges, Strategies, Tips, and Best Practices

How to Recession-Proof Your Contact Center, According to 360+ Executives

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