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As more and more customer transactions occur virtually, the quality of online help desks and customerservice support is becoming an essential differentiator for companies. Apart from the stats, it is important to look for examples of company success stories improving customerservice and productivity.
He famously said “Management is all about managing in the short term, while developing the plans for the long term.” As per a report by Gartner , companies that prioritize customer satisfaction with growth, margin, and profitability are more likely to experience customer successes, and have 29% higher chance of securing CX budgets.
Customerservice isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.
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