Horizon CX

DECEMBER 27, 2019

His research was then fully published in 2006 in a milestone book titled The Ultimate Question and revised and expanded even further in his follow-up publication in 2011 titled The Ultimate Question 2.0. It is regarded as an industry-standard CX metric that will likely continue into 2020 and beyond. Summary of Key Learnings.

B2B 52

B2B B2C Surveys Metrics 52

Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. Quality Monitoring and Feedback “What gets measured gets managed.” “Feedback is the breakfast of champions.”

Best practices 52

Best practices Call Center Omni-channel support Management 52

Balto

AUGUST 3, 2022

Create your own user feedback survey. quotes, feedback, etc.) Quotes, feedback, etc.). Interestingly, there were no significant differences based on respondent demographics, suggesting that these are industry standards across use case, company size, department, and title. 2006, September 13). Answer Choices.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52