Call Center Management: Challenges, Strategies, Tips, and Best Practices
Hodusoft
JUNE 7, 2024
If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. Quality Monitoring and Feedback “What gets measured gets managed.” “Feedback is the breakfast of champions.”
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