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Comparing and Purchasing Call Monitoring Software: 20 Experts Reveal the Biggest Mistakes Companies Make (and How to Avoid Them)

Callminer

Mihai Corbuleac is a Senior IT Consultant at ComputerSupport.com LLC , an IT support company providing professional IT support and cloud services to businesses across the United States since 2006. Choosing a very complex system that also tends to be expensive especially when your business’s needs can be fulfilled with much less.

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Why Philippines Outsourcing and Call Centers Are the Secret Weapon for CX Excellence

Outsource Consultants

The Philippines: A Call Center Powerhouse Rapid Industry Expansion The Philippine BPO sector has experienced explosive growth over the past two decades. From 2006 to 2012, the industry’s revenue grew by an impressive 46% annually. Partnering with a Philippine call center led to a dramatic turnaround.

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Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Different Types of Call/Contact Center Professionals In an average call/contact center, there are three types of contact center professionals and they are: Call/Contact Center Manager As the name makes it extremely clear, a call/contact center manager is a professional who manages a call/contact center.