CX Global Media

JUNE 15, 2017

GetHuman started back on 2006 when, founder of several software companies, Paul English became enraged when he was locked in Verizon’s IVR jail. Avoid IVR Jail and Release the Customer Journey Click to Tweet. How does IVR jail happen. Watch Evan Jones of VoxGen on breaking free of IVR JAIL Click To Tweet.

Interactive Voice Response 212

Interactive Voice Response Contact Center Call Center Coaching 212

airespring

FEBRUARY 25, 2016

This week, we cover Automatic Call Distributors (ACD) and Interactive Voice Response (IVR). Interactive Voice Response AKA Don’t Waste Time Waiting In The Wrong Line. IVR stands for Interactive Voice Response. Not having an IVR is like…well, it’s like the DMV.

Cloud contact 54

Cloud contact Interactive Voice Response Contact Center Self service 54

Callminer

FEBRUARY 21, 2018

Mihai Corbuleac is a Senior IT Consultant at ComputerSupport.com LLC , an IT support company providing professional IT support and cloud services to businesses across the United States since 2006. Choosing a very complex system that also tends to be expensive especially when your business’s needs can be fulfilled with much less.

call center software 210

call center software Call Center Contact Center Interactive Voice Response 210

CSM Magazine

JUNE 30, 2021

Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. AI chatbot handles peaks and supports business growth. Quite often, people are looking for specific information, such as ‘what ID do I need to provide?’

Chatbots 105

Chatbots Self service Interactive Voice Response Accountability 105

NICE inContact

DECEMBER 20, 2018

The term cloud computing dates back to 2006. Research from Aberdeen shows great benefits for contact centers with a cloud native model – 17% improvement in CLTV, 3X more than hybrid cloud; 10% improvement in FCR, 4X more than private cloud and 14% improvement in IVR completion rate, 9X more than hosted.

Contact Center 54

Contact Center Cloud contact Interactive Voice Response Enterprise 54

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Cathal is an engineer who loves applying emerging technology to solve everyday problems.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

Balto

AUGUST 3, 2022

We asked respondents to rank how often they use the following tools today, and how they expect them to be used ten years from now: Voice (phone) assistance IVR (Interactive Voice Response) assistance Online chat bot Live chat with a human Self-service knowledge base Discussion forums Social media Email Text Mobile app.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52