CX Global Media

JUNE 15, 2017

GetHuman started back on 2006 when, founder of several software companies, Paul English became enraged when he was locked in Verizon’s IVR jail. Now GetHuman tries to create a better customer journey and take care of customer service problems for people. Avoid IVR Jail and Release the Customer Journey Click to Tweet.

Interactive Voice Response 212

Interactive Voice Response Contact Center Call Center Coaching 212

airespring

FEBRUARY 25, 2016

This week, we cover Automatic Call Distributors (ACD) and Interactive Voice Response (IVR). Interactive Voice Response AKA Don’t Waste Time Waiting In The Wrong Line. IVR stands for Interactive Voice Response. Not having an IVR is like…well, it’s like the DMV.

Cloud contact 54

Cloud contact Interactive Voice Response Contact Center Self service 54

CSM Magazine

JUNE 30, 2021

Founded in 2001, in the West Midlands, UK, as a manufacturer of leisure machines for the hospitality industry, Intouch Games launched its first mobile casino games in 2006. It allows us to easily scale by offering options for self-service on both live chat and phone queries.”.

Chatbots 105

Chatbots Self service Interactive Voice Response Accountability 105

CSM Magazine

MARCH 13, 2020

Facilitating customer self-service using automated contact channels, such as IVR and chatbots is a recognised method of reducing strain on contact centers during spikes in demand. Cathal is an engineer who loves applying emerging technology to solve everyday problems.

Chatbots 64

Chatbots Customer retention Contact Center Self service 64

Balto

AUGUST 3, 2022

We asked our respondents how much they agreed with the following statements on a scale of 1-5: Great service is the best way to build customer loyalty Great service is less important than solving a customer’s problem as quickly as possible Anything other than self-service support for customers ends up being a drain on customer resources.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52

Hodusoft

JUNE 7, 2024

If you have watched the 2006 Hollywood movie (or its 2010 adaptation) ‘Outsourced’ then Todd Anderson (or Todd Dempsy, in the series) is the closest and the best example of a call center manager. It gives an overall score of customers’ happiness with using a brand’s product and dealing with its customer service.

Best practices 52

Best practices Call Center Omni-channel support Management 52