Beyond Philosophy

NOVEMBER 10, 2014

Your existing customers are far easier to upsell. According to Marketing Metrics , you have a much higher probability to sell your existing customers than a new prospect, at 60 to 70% versus 5 to 20%, respectively. February 2006. www.jdpower.com. 24 April 2014. 26 August 2014. < www.mckinsey.com. 26 August 2014.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Outsource Consultants

JANUARY 27, 2025

From 2006 to 2012, the industry’s revenue grew by an impressive 46% annually. Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales. This blog post will explore why the Philippines is the secret weapon for achieving customer service excellence.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Balto

AUGUST 3, 2022

Figure 7: “Drain on Resources” Agreement vs Contact Center Metrics Note: Responses have been converted to a 0-100 scale for comparison. Upselling and cross-selling were viewed as the least effective skills for garnering revenue — this is a prime coaching opportunity. Cross-Selling and Upselling: How They Differ Yet Work Together.

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52