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A multichannel ticketing system that collects support tickets from various channels (such as email and social media), and organizes them in a single interface. A pioneering customer service software established in 2006, LiveAgent was the first solution to offer both live chat and help desk capabilities. Zoho Desk’s key features.
The VoIP business phone system has an in-built conversation intelligence platform that provides real-time call analytics and virtualagent support capability. Its unified multichannel routing and unified windows for the Cc agents can save contact center agents a lot of time and effort.
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