Remove 2006 Remove outsourcing Remove Technical Support
article thumbnail

The Rise of India’s BPO Industry: Key Factors Driving Success

Hodusoft

The Rise of India's BPO Industry: Key Factors Driving Success In his bestselling and multiple award-winning book “The World Is Flat,” renowned author and columnist Thomas Friedman has dedicated an entire chapter to outsourcing. Mr Friedman is not alone.

article thumbnail

Call Center Management: Challenges, Strategies, Tips, and Best Practices

Hodusoft

Inbound Communication Call and Contact centers receive a wide range of incoming communication requests such as: Inquiries about products or services Customer complaints Requests for technical support Requests for placing orders and more 2. Call/Contact Center Agent This one is self-explanatory.