Beyond Philosophy

NOVEMBER 10, 2014

Your existing customers are far easier to upsell. And to make the cross sell and upsell case more clear, the majority of customers’ buying decisions are tied to how they feel about the experience. An Electrical Retailer reduced complaints by 20%, increased levels of trust by 10% and achieved a 3% increase in ‘like for like’ sales.

Customer Experience 411

Customer Experience Customer retention Upselling Banking 411

Outsource Consultants

JANUARY 27, 2025

From 2006 to 2012, the industry’s revenue grew by an impressive 46% annually. Additionally, Filipino agents’ product expertise and upselling abilities contributed to a 15% boost in sales. This blog post will explore why the Philippines is the secret weapon for achieving customer service excellence.

outsourcing 67

outsourcing Call Center Government Telecommunications 67

Balto

AUGUST 3, 2022

We limited respondents to those whose organizations contained sales, customer service, or collections contact centers. Companies that have personal interactions with a large segment of their customers see a 1-2% increase in total sales due to increases in loyalty. Letting customers know about incentives and sales. male and 34.4%

Contact Center 52

Contact Center Interactive Voice Response Surveys Self service 52