Kayako

APRIL 12, 2022

“Without Kayako, we would not be able to manage all of the incoming ticket requests in an organized manner nor provide the quality of support we stand for. Sushant Dashputre, Assistant Manager of Technical Support at Quick Heal. The company’s steady growth since 2006 outpaced its existing resources for support requests.

Customer Service 114

Customer Service Self service Education Technical Support 114

Hodusoft

AUGUST 21, 2024

For the financial year 2006, the services provided by the industry were worth USD 7.2 Technical Support While BPOs providing customer support handle customer queries and complaints, BPOs that provide technical support troubleshoot and resolve technical issues related to products or services.

outsourcing 52

outsourcing Contact center software Government call center software 52

Hodusoft

JUNE 7, 2024

Inbound Communication Call and Contact centers receive a wide range of incoming communication requests such as: Inquiries about products or services Customer complaints Requests for technical support Requests for placing orders and more 2.

Best practices 52

Best practices Call Center Omni-channel support Management 52

Customer Interactions

AUGUST 7, 2014

Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems.

Telecommunications 31

Telecommunications Construction Morale Technical Support 31