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Transforming Customer Experience with Contact Center Automation

CCNG

This results in enhanced customer experience, reduced abandonment rates and improved overall customer service quality. Upon receiving calls, Interactive Voice Response systems manage queues efficiently, ensuring prompt follow-up by available agents.

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Understanding the Shift: Why Businesses are Embracing Contact Center Outsourcing

CCNG

The airline faced several challenges and struggled to meet growing customer expectations: Poor service quality Low CSAT scores High call abandonment rates Our experts performed a root cause analysis of training, QA, and scheduling and identified several improvement opportunities.

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Milestones: Fonolo’s Platform Gets a Facelift

Fonolo

Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue, and Mike Pultz launched a little rocket of a company called Fonolo, unsure of where and how far it would take them. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI. The Top Contact Center Trends to Watch in 2019.

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