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As companies worldwide strive to deliver exceptional CX while balancing other business-critical areas, they are embracing contact center outsourcing. By 2028, the market for contact center outsourcing is expected to grow at a CAGR of 5.66% (2023-2028), reaching USD 132.92 Outsourcing serves as a value-added proposition for businesses.
This results in enhanced customer experience, reduced abandonmentrates and improved overall customer service quality. Upon receiving calls, Interactive Voice Response systems manage queues efficiently, ensuring prompt follow-up by available agents.
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