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This reduces waittimes, and streamlines call routing. Virtual Queuing Automation: Automation alleviates customer frustration by minimizing waittimes through virtual queuing systems. This results in enhanced customer experience, reduced abandonmentrates and improved overall customer service quality.
Interactive voice recognition (IVR) systems empower customers to navigate menus and resolve queries effortlessly, enhancing self-service capabilities and reducing waittimes. Recently, we helped a leading low-cost European airline leverage the power of analytics, and improve CSAT by 18%.
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