Remove 2007 Remove Accountability Remove Bilingual agents
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5 Outbound Call Center Pricing Variables

Quality Contact Solutions

By Nathan Teahon, Strategic Account Director. If ever there was an area that I would be happier to pay higher rates for, it is the agents’ quality. Bilingual agents can be really valuable depending on the type of and area you call. As a result, it is not uncommon to see higher rates for bilingual services. (I