2007 Accountability Coaching 
Callminer
AUGUST 1, 2017
Make onboarding & ongoing coaching as stellar as possible. James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. James Pollard.
Sykes
MARCH 5, 2020
As recently as 2016, SYKES realized that women made up only about 14% of all tech accounts. And, since launching in 2007, more than 10,000 have graduated — 7,500 of whom earned jobs with SYKES. Collectively, each one of us can help create a gender-equal world. Let’s all be #EachforEqual. SYKES’ Gender Equality Efforts.
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360Connext
AUGUST 14, 2017
I remember creating our punch list moving into a new home in 2007. Create template for “problem order” emails from account reps. This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. I have no idea why it’s called a punch list.
Nicereply
MARCH 14, 2023
Made to Stick: Why Some Ideas Survive, and Others Die By Chip Heath and Dan Heath Published: 2007 Length: 291 pages Why do urban legends, conspiracy theories, and bogus news stories circulate effortlessly while important ideas ―ideas from scientists, teachers, or journalists― often go unnoticed? Books on communication 1. People are messy.”
Sykes
MARCH 5, 2020
As recently as 2016, SYKES realized that women made up only about 14% of all tech accounts. And, since launching in 2007, more than 10,000 have graduated — 7,500 of whom earned jobs with SYKES. Collectively, each one of us can help create a gender-equal world. Let’s all be #EachforEqual. SYKES’ Gender Equality Efforts.
Horizon CX
MARCH 10, 2023
A permanent autonomous CX department creates competition for access to clients with the operating departments – account management, customer service/success, etc. — already charged and accountable for customer deliverables and outcomes. Work with operating leaders as a visionary, coach, facilitator, and sympathetic listener.
Netomi
JANUARY 5, 2022
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Kate Nasser.
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