2007 Accountability Consulting 
Beyond Philosophy
OCTOBER 7, 2021
Customers often didn’t know about it until an additional credit card arrived or the new account showed up in their statement. I wrote a book in 2007 called The DNA of Customer Experience: How Emotions Drive Value. An Emotional Bank Account is a place where you deposit good feelings with customers.
Beyond Philosophy
JULY 23, 2019
While I do have a business account, I mostly used it to interact with friends and family. Facebook has a series of scandals over the years, going all the way back to 2007. –more–> I am a Facebook user, although, I am not as active as I once was. for your Customer Experience.
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Beyond Philosophy
JANUARY 16, 2018
In my recent employee ambassadorship webinar , three seminal books which offer strategies and stories were identified: Firms of Endearment (2007), Conscious Capitalism (2013), and Everybody Matters (2017). Beyond Philosophy provide consulting, specialised research & training from our Global Headquarters in Tampa, Florida, USA.
Horizon CX
MARCH 10, 2023
Many articles, blogs, consulting hours, and attention have been invested with this in mind. A permanent autonomous CX department creates competition for access to clients with the operating departments – account management, customer service/success, etc. — already charged and accountable for customer deliverables and outcomes.
Certified Languages International
MARCH 16, 2022
They now offer in-person, telephone, and video interpreting; voice-overs; localization; consulting and training; as well language assessments. Since 2007, the number of women-owned businesses has increased by 58%, with 4 out of every 10 businesses in the U.S. And in 2018, women of color accounted for 47% of all women-owned companies.
360Connext
AUGUST 14, 2017
I remember creating our punch list moving into a new home in 2007. Create template for “problem order” emails from account reps. The post How to Create Your Punch List for Quick CX Wins appeared first on Customer Experience Consulting. I have no idea why it’s called a punch list. Here’s an example.
Certified Languages International
MARCH 16, 2022
They now offer in-person, telephone, and video interpreting; voice-overs; localization; consulting and training; as well language assessments. Since 2007, the number of women-owned businesses has increased by 58%, with 4 out of every 10 businesses in the U.S. And in 2018, women of color accounted for 47% of all women-owned companies.
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