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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Agents can also send feedback directly to script authors to further improve processes.

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Predict football punt and kickoff return yards with fat-tailed distribution using GluonTS

AWS Machine Learning

With advanced analytics derived from machine learning (ML), the NFL is creating new ways to quantify football, and to provide fans with the tools needed to increase their knowledge of the games within the game of football. Furthermore, we looked at the probability of a touchdown and probability plots to evaluate calibration.