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This is where CX analytics plays a vital role. By analyzing and interpreting customer data, CX analytics delivers factual insights that allow companies to personalize their support services – they become better equipped to address customer needs and pain points.
By rapidly embracing digital tools like AI, Analytics, and Automation, contact centers are completely changing how they function and deliver customer experience. For the past several years Patrick has been an active CCNG member offering insights and perspectives to the benefit of his peers. from 2022 to 2030.
As an example, a large global travel client used analytics to improve self-service, reducing customer contact volume by as much as 30%. They can extract valuable insights from this data, aiding in decision-making and offering predictive analytics for clients.
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