Xaqt

FEBRUARY 6, 2020

Cisco acquired the company in 2007 before we fully delivered on the vision, but recent developments in the market make now the perfect time to implement. Back then, Artificial Intelligence, APIs, Robotic Process Automation (RPA), and even "Big Data" weren't things yet. Rewind it Back Let's take a look back to 2005 when "Web 2.0"

Contact Center 52

Contact Center Enterprise Call Center APIs 52

Xaqt

JUNE 22, 2020

Most cloud based Contact Center providers provide documented APIs to access your data, while with many legacy contact center vendors, it's still a challenge to get your data out of their reporting tools or platforms. It often requires additional licensing, or developing a custom application against their APIs to extract the data.

Call Center 52

Call Center Contact Center Analytics Engineering 52

Comm100

NOVEMBER 13, 2022

If email customer service best practices aren’t followed, that can mean a lot of back and forth with customers, potentially wasting their time and the organization’s. . Introducing email ticketing allows service managers to understand how their team is performing, and agents to understand their responsibilities. . Founded: 2007.

Customer Service 95

Customer Service Chatbots Best practices Surveys 95