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5 Facts to End the ROI Debate on Customer Experience

Beyond Philosophy

In the United Kingdom, the NCSI portfolio earned a return of 59 percent from April 2007 to June 2011, and the FTSE 100 had a negative return of 6 percent.” A B2B Telecom reduced costs by 36% and increased revenues by 7%. By comparison, the S&P 500 returned only $93, a 7-percent loss. So, there you have it.

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Amazing Business Radio: Dennis Yu

ShepHyken

The fastest-growing content on TikTok right now is catered to B2B. Quotes: “TikTok in 2022 is Facebook in 2007. Top Takeaways: Social Media is an opportunity for a brand to show the world that they are interested in resolving issues for their customer. 15 to 30 seconds is the sweet spot because you have to have a high completion rate.

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Top 5 Customer Service & CX Articles for the Week of May 29, 2023

ShepHyken

3 Ways to Better Support Customer Reviews by Nichole Devolites (CMSWire) Back in 2007, Google first introduced the business rating system in the US to allow businesses to post on their business page. My Comment: Any business (B2B or B2C – even Government) can learn good customer service and CX ideas from the hospitality industry.

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How telemarketing services help support & grow your business

Quality Contact Solutions

From patient satisfaction surveys to complex B2B telephone sales programs, QCS is likely the most experienced outsourced healthcare telemarketing organization in the U.S. In addition, we’ve conducted many successful outbound telemarketing programs in the insurance vertical – primarily B2B.

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BPO Services: What’s the Advantage?

Quality Contact Solutions

Since 2007, Quality Contact Solutions (QCS) has established itself as an industry leader in contact center and BPO solutions, including B2B and B2C programs. Speak to our sales team.

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QCS Launches Telemarketing Services Solution for the SMB Market

Quality Contact Solutions

From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. About Quality Contact Solutions: Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions.

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Telemarketing Firm in Nebraska: Owner Operator Spotlight

Quality Contact Solutions

In 2007, current owner-operator Hank Schilling, took over. The Omaha, Nebraska team currently conducts radio marketing, utilities customer service and sales , association membership renewals , B2B lead generation and B2B appointment setting programs. The company grew steadily over the years adding more services to its portfolio.