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Top 5 Customer Service & CX Articles for the Week of May 29, 2023

ShepHyken

3 Ways to Better Support Customer Reviews by Nichole Devolites (CMSWire) Back in 2007, Google first introduced the business rating system in the US to allow businesses to post on their business page. My Comment: Any business (B2B or B2C – even Government) can learn good customer service and CX ideas from the hospitality industry.

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BPO Services: What’s the Advantage?

Quality Contact Solutions

Since 2007, Quality Contact Solutions (QCS) has established itself as an industry leader in contact center and BPO solutions, including B2B and B2C programs. Speak to our sales team.

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QCS Launches Telemarketing Services Solution for the SMB Market

Quality Contact Solutions

From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. About Quality Contact Solutions: Quality Contact Solutions provides outsourced B2B and B2C Telemarketing and Call Center Solutions.

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How telemarketing services help support & grow your business

Quality Contact Solutions

Quality Contact Solutions is dedicated to being your go-to t elemarketing services company for high-quality B2B and B2C contacts. In business since 2007, QCS specializes in programs where a sales competency is critical for success.

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QCS is a SOC 2 Type 2 Compliant Call Center

Quality Contact Solutions

Since 2007, Quality Contact Solutions (QCS) has established itself as an industry leader in contact center and BPO solutions, including B2B and B2C programs. A copy of the SOC 2 Type 2 report is available to clients and prospective clients upon request. QCS offers many contact center and telemarketing?services

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Digital Transformation in Customer Service: 5 Inspirational Success Stories (Part 3 of 4)

Comm100

Since 2007, Fitbit has brought technology to health and fitness to change the way people move. While live chat was a success, the introduction of a new national B2C offering by Tangerine meant that website traffic expanded, and chat requests began to increase rapidly. Denny Michaud, Customer Relations Manager, Canadian Blood Services.

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How telemarketing services can help grow your business

Quality Contact Solutions

Quality Contact Solutions is dedicated to being your go-to telemarketing services company for high-quality B2B and B2C contacts. In business since 2007, QCS specializes in programs where a sales competency is critical for success.