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Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Going from 50% first time resolution to 100% first time resolution might sound like a great target, but getting to 60% is already a 20% improvement over the benchmark. and then measure them obsessively, rewarding improvement. Scott Nazareth.
He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. Kate serves Application Development & Delivery Professionals.
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