CSM Magazine

JULY 29, 2015

The MaritzCX team invented Voice of the Customer (VoC) training and has certified hundreds of CX professionals since 2007, creating a recognized industry credential that continues as a benchmark today,” said Bassam Salem, chief operating officer, MaritzCX. “As Journey Mapping (one day). CX Basic Analytics (two days).

Journey mapping 45

Journey mapping Best practices Benchmark Surveys 45

Netomi

JANUARY 5, 2022

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Jake Perez.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ChurnZero

JANUARY 10, 2025

Clippy is no longer with us, having been fired by Microsoft in 2007 , but the intrusive little paper clip has left a legacy from which all in-application virtual assistants have sprung. But dont let this comparison discourage you.

B2B 52

B2B Journey mapping Metrics Enterprise 52

Quadient

DECEMBER 17, 2021

brings best practices for digital transformation to key government agencies and programs. Customer journey mapping is an important concept in this E.O., You may start with some basic journey mapping concepts. This increased attention comes from the Executive Order (E.O.) and connect them to key processes.

Government 52

Government Journey mapping Best practices Personalization 52