CCNG
AUGUST 28, 2024
Its advanced features, like enhanced knowledgebase, bookmarking capabilities, a repository of frequently accessed solutions, and chatbots for inbound and outbound functions, helped our client achieve significant outcomes: 16% improvement in AHT 22 % improvement in speed to proficiency for new agents 5.15% improvement in quality CSAT increased to 93.34% (..)
CCNG
JULY 3, 2024
As a result of our strategic efforts, we improved agent capacity, preparedness, and expertise and helped the airline gain tangible outcomes: 10% reduction in call abandonment after six months 18% year-over-year improvement in customer satisfaction Reduced costs due to email usage for augmenting language and capacity coverage Since 2007 Patrick Curtin (..)
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Quality Contact Solutions
JANUARY 7, 2022
At this point, I’d suggest that most everyone understands what outsourcing is, at least the overall concept. While business process outsourcing has been around a while, let’s look at what BPO services are, why they work, and how your company can engage with a BPO provider. Speak to our sales team.
Quality Contact Solutions
DECEMBER 31, 1969
When asked about the experience so far, Nathan Teahon, Quality Contact Solutions’ Vice President, stated “Since our inception in 2007, Quality Contact Solutions has been a market-focused company. We know that small and medium businesses need a solution to help their sales teams be more effective.
CCNG
DECEMBER 25, 2024
As the CX landscape continues to evolve, the importance of efficient customer service calls will only grow, making it essential for businesses to invest in enhancing their contact center capabilities through CX providers leveraging advanced technologies such as intelligent automation, AI, and machine learning.
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