2007 Business Process Outsourcing outsourcing 
CCNG
JULY 3, 2024
As companies worldwide strive to deliver exceptional CX while balancing other business-critical areas, they are embracing contact center outsourcing. By 2028, the market for contact center outsourcing is expected to grow at a CAGR of 5.66% (2023-2028), reaching USD 132.92
Quality Contact Solutions
JANUARY 7, 2022
Outsourcing work to a third-party BPO services company is common among businesses. At this point, I’d suggest that most everyone understands what outsourcing is, at least the overall concept. What is Business Process Outsourcing (BPO)? Advantage of BPO Services 1.
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CCNG
AUGUST 28, 2024
Its advanced features, like enhanced knowledgebase, bookmarking capabilities, a repository of frequently accessed solutions, and chatbots for inbound and outbound functions, helped our client achieve significant outcomes: 16% improvement in AHT 22 % improvement in speed to proficiency for new agents 5.15% improvement in quality CSAT increased to 93.34% (..)
Quality Contact Solutions
DECEMBER 31, 1969
From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. Prior to joining the QCS team, Marie Korn worked closely with Steve to build a successful outsourced telemarketing services organization.
CCNG
DECEMBER 25, 2024
As the CX landscape continues to evolve, the importance of efficient customer service calls will only grow, making it essential for businesses to invest in enhancing their contact center capabilities through CX providers leveraging advanced technologies such as intelligent automation, AI, and machine learning.
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