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If all these points mentioned above are practiced, the contact center will have a great track record with their clients and agents alike. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering.
Deployment : Cloud, SaaS, Web. Zendesk was founded in 2007 by three friends using an old kitchen door as a desk. These products include callcentersoftware, live chat integration, customer support management tools, knowledge base tools, and a shared team inbox. Deployment : Cloud, SaaS, Web.
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