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If all these points mentioned above are practiced, the contact center will have a great track record with their clients and agents alike. Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Bill Dettering.
The company is well-known for going to great lengths to satisfy its customers, which its Bali location proved in 2007. . No one appreciates a dropped call, especially if they have already spent a long time on hold or waiting for a call transfer. Scripted Responses. The Problem. This is what Aircall brings to the table.
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