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Most callcenters struggle with efficiency at one time or another. And because efficiency is directly tied to minimizing overhead costs in the callcenter, it’s a prominent challenge. Find out what you can do today to boost efficiency and improve callcenter performance by reading our pros’ responses below.
Prior to joining the QCS team, Steve Korn racked up more than 40 years in the callcenter industry. From managing various client inhouse telemarketing centers for both B2B and B2C businesses, to starting multiple outsourced telemarketing companies, Steve’s experience runs the gamut. and Canada.
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