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By rapidly embracing digital tools like AI, Analytics, and Automation, contact centers are completely changing how they function and deliver customerexperience. By automating certain actions, contact centers can reduce resolution time and ensure consistency and accuracy in handling customer inquiries and data entry.
Good customerexperience forms the foundation of a lasting customer-brand relationship. When a brand consistently creates rich customerexperiences, it fosters brand loyalty and encourages customers to keep engaging with the business.
Using Natural Language In Conjunction With Technology Customerexperience managers are working with CX providers to incorporate cognitive automation, which combines RPA with cognitive technologies such as natural language understanding and machine learning.
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