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These technologies work in tandem to help contact centers automate various tasks, such as call scheduling, call routing, answering FAQs, integrating Customer Relationship Management (CRM) systems, gathering customer data in real-time, and more.
By employing natural language processing (NLP) and sentiment analysis, contact centers and agents can better understand customer needs and preferences. This enables them to provide more tailored and effective customersupport, improving the customers overall experience.
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