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Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
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Interactive voice recognition (IVR) systems empower customers to navigate menus and resolve queries effortlessly, enhancing self-service capabilities and reducing wait times. For the past several years Patrick has been an active CCNG member offering insights and perspectives to the benefit of his peers.
As an example, a large global travel client used analytics to improve self-service, reducing customer contact volume by as much as 30%. Since 2007 Patrick Curtin has been involved in various facets of Business Process Outsourcing (BPO).
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