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This reduces waittimes, and streamlines call routing. Virtual Queuing Automation: Automation alleviates customer frustration by minimizing waittimes through virtual queuing systems. For the past several years Patrick has been an active CCNG member offering insights and perspectives to the benefit of his peers.
Interactive voice recognition (IVR) systems empower customers to navigate menus and resolve queries effortlessly, enhancing self-service capabilities and reducing waittimes. For the past several years Patrick has been an active CCNG member offering insights and perspectives to the benefit of his peers.
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