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Unleash the chatbot! We saw this in the last big recession spanning 2007-2009. Effortlessly link to workforce management (WFM) and qualitymanagement (QM) systems and messaging apps like Facebook Messenger, WeChat, or WhatsApp. The customer was often abandoned, left feeling disappointed.
So much so, we built the best chatbot and AI tool to help automate the low touch, mundane tasks support teams are inundated with. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. In 2007, he was placed in the Time 100 Most Influential People in The World list.
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