Beyond Philosophy

APRIL 20, 2016

When I wrote my book, The DNA of Customer Experience: How emotions drive value (Palgrave Macmillan, 2007) , we worked with the London Business School and the Chair of Consumer Psychology in England to determine what emotions drive value for an organization. But what are these emotions? Top 50 Marketing Thought Leader’ Reveals Latest Trend.

Customer emotions 282

Customer emotions Metrics Consulting Consulting 282

Beyond Philosophy

APRIL 20, 2016

When I wrote my book, The DNA of Customer Experience: How emotions drive value (Palgrave Macmillan, 2007) , we worked with the London Business School and the Chair of Consumer Psychology in England to determine what emotions drive value for an organization. But what are these emotions? Top 50 Marketing Thought Leader’ Reveals Latest Trend.

Customer emotions 150

Customer emotions Metrics Consulting Consulting 150

360Connext

AUGUST 14, 2017

I remember creating our punch list moving into a new home in 2007. This can be done through executive coaching, workshops, or as part of a more intensive Customer Experience Investigation™ program. Get in touch to schedule a coaching session with Jeannie or create a program that fits your situation. Here’s an example.

Real estate 77

Real estate Construction Automotive Coaching 77

Hello Customer

JANUARY 10, 2022

La pression est forte étant donné qu'en 2007, le gouvernement a libéralisé le marché, ce qui en a fait un environnement concurrentiel et axé sur les prix. Cela aide énormément les managers lors des sessions de coaching, puisqu'ils peuvent adapter la formation de manière individuelle en fonction des retours. Et ce n'est pas tout !

Coaching 52

Coaching CRM Consulting Consulting 52

Horizon CX

MARCH 10, 2023

Many articles, blogs, consulting hours, and attention have been invested with this in mind. Work with operating leaders as a visionary, coach, facilitator, and sympathetic listener. Yet does the evidence support this? Instead of building a permanent autonomous CX department, think about what you can accomplish by influence.

Education 52

Education Finance Accountability Coaching 52

Amity

FEBRUARY 10, 2017

I was a pre-sales consultant and focused on helping sales land customers. Around 2007, I decided to move into the post-sales world because I wanted to get closer to the product, to the value proposition, and to the customer challenges that can be addressed through software. What type of metrics do you watch closely?

Marketing 80

Marketing Customer centricity Coaching Sales 80

Kayako

JANUARY 25, 2019

A consultant and thought leader, Jeanne guides C-Suite and Chief Customer Officer clients around the world toward earning the right to business growth and prosperity, by improving customers’ lives. Jeanne is the Founder and President of CustomerBliss & Co-Founder of CXPA. It’s very important to wire care into our operating processes.

Chief Customer Officer 49

Chief Customer Officer Airlines Customer Service Customer centricity 49