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We saw this in the last big recession spanning 2007-2009. Effortlessly link to workforce management (WFM) and qualitymanagement (QM) systems and messaging apps like Facebook Messenger, WeChat, or WhatsApp. Unleash the chatbot! The customer was often abandoned, left feeling disappointed.
A former CEO group leader, and executive coach with the world’s largest chief executive organization, David has worked with thousands of CEOs and business leaders on their business brand, customer experience, and competitive advantages. Kate Nasser, The People Skills Coach and founder/president CAS, Inc. Kate Nasser.
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