Callminer

OCTOBER 11, 2018

Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Previously, he was the Director of Marketing and Customer Care for Urology San Antonio where he oversaw call center operations. With smart-routing, companies can also boost employee morale. Brian Dooley @Brian_Dooley.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Netomi

JANUARY 5, 2022

Dan doesn’t just talk about customer experience; his fast-paced, energetic presentation style creates an experience for the audience that they’ll surely remember. . Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media , a host of the Experience This!

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

OCTOBER 17, 2017

Large corporations and small companies alike have had to either learn how to properly engage with customers over social media, or lose business as a result. This blog post will show you exactly why social media customer service is so important, and how social media support can help take your business into the future of customer care.

Customer Service 66

Customer Service Customer Care Surveys Feedback 66