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2007

Customer Care

Service level

Verint Is Uniquely Positioned to Address the Needs of SMB Customers

Monet Software

JANUARY 20, 2021

Since 2007 Pelorus Associates has authored 19 comprehensive reports on WFO applications. Smaller businesses have the same, if not greater, needs for WFO technology because superior customer care is their most important differentiator when up against competitors with greater financial resources and pricing power.

contact center workforce

contact center workforce Contact Center Service level Engineering

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

From essentials like average handle time to broader metrics such as call center service levels , there are dozens of metrics that call center leaders and QA teams must stay on top of, and they all provide visibility into some aspect of performance. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy.

Call Center

Call Center Metrics Contact Center Wait times

Verint Is Uniquely Positioned to Address the Needs of SMB Customers

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

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