CSM Magazine

FEBRUARY 7, 2023

So, in these tough economic times, what are the best customer service strategies to provide elephant-astic experiences? Jim Davies explores 5 brand- and money-saving customer experience (CX) options. This means they rarely forget wonderful or horrible customer experiences. Unleash the chatbot!

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

Fonolo

DECEMBER 6, 2018

Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue, and Mike Pultz launched a little rocket of a company called Fonolo, unsure of where and how far it would take them. Our powerful patented call-back technology empowers customers with an innovative alternative to waiting on hold. Investing in Agents.

APIs 57

APIs Abandon rate Gamification Contact Center 57

Comm100

NOVEMBER 23, 2020

Our methodology If you’ve ever shopped on Amazon, you’ll know why reading the latest customer reviews is important: products can change vastly from one year to another. As one 2020 reviewer says, “I love the way they laid out the user experience. Great for: Mid-tier US-based customer service teams. 4.3 / 5 (Capterra ).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52