Comm100

OCTOBER 17, 2017

[Free Download] 120+ Ready-to-Use Live Chat Scripts for Both Sales and Customer Service. The downloadable contains scripts for all kinds of scenarios, ranging from greetings to collecting personal information, and can help your live chat team deliver more efficient, quality support immediately. Download Now.

Customer Service 71

Customer Service Customer Care Surveys Feedback 71

ijgolding

MARCH 7, 2016

Despite the growing waves of publicly available evidence that proves the positive effect a customer centric approach to business can have – and specifically the effect it has on financial performance – there will always be the doubters! Just today, three prominent stories have hit the business pages in the UK.

Morale 64

Morale Customer Experience Customer centricity Marketing 64

Stratifyd

MAY 16, 2019

Streaming media online began in 2007 and caused competitors – like Hulu and Amazon Prime – to launch similar services to capitalize on the revenue available from this new, convenient way of consuming content. There’s much more to UX in the media streaming industry, and it starts with personalization. About the Author.

Feedback 40

Feedback Customer retention Marketing Personalization 40

Education Services Group

FEBRUARY 26, 2019

Unless you’re one of the first people to buy an iPhone, way back in 2007, there was probably a time when you thought a smartphone was unnecessary. You need your smartphone — you probably check it over a hundred times a day for work and personal reasons alike. Think back to your first smartphone. Now, all that has changed.

Benchmark 40

Benchmark CRM Metrics Personalization 40

Education Services Group

FEBRUARY 25, 2019

Unless you’re one of the first people to buy an iPhone, way back in 2007, there was probably a time when you thought a smartphone was unnecessary. You need your smartphone — you probably check it over a hundred times a day for work and personal reasons alike. Think back to your first smartphone. Now, all that has changed.

Benchmark 40

Benchmark CRM Metrics Personalization 40

ijgolding

JUNE 25, 2018

One company in particular has maintained my custom for far longer than any other. In 2007 (11 years ago by my calculations), Kirk Kazanjian famously wrote a book about Enterprise Rent a Car. Although I was not a customer of Enterprise in 2007, it is highly likely they were a shining beacon of customer centric behaviour back then.

Enterprise 77

Enterprise Customer centricity Accountability Customer Experience 77

Fonolo

APRIL 17, 2019

In 2007, it was the first in North America to introduce mobile check-in with electronic boarding passes. But despite all this appetite for automation, IATA finds that most people still want to talk to a real person when things go wrong. Her team is a 2019 Stevie Award winner for Back-Office Customer Service Team of the Year.

Airlines 78

Airlines Transportation Contact Center Self service 78

TMP Direct

APRIL 29, 2015

[Contact Center Satisfaction Index for 2008, published by the CFI Group] A mere 8 percent of customers see their experiences as “superior” in contrast to 80 percent of companies that believe they are delivering superior service. by as many as 5:1 – the importance of responsive, high quality customer service is yet again highlighted.

Customer Service 40

Customer Service Advertising Contact Center Customer retention 40

ijgolding

FEBRUARY 9, 2016

Elephants also apparently recognize and can keep track of the locations of as many as 30 companions at a time, psychologist Richard Byrne of the University of Saint Andrews in Scotland and other researchers discovered during a 2007 study at Amboseli. This quote is one that I wholeheartedly agree with.

Airlines 65

Airlines Surveys Customer centricity Customer Experience 65