Totango

MAY 27, 2022

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Why Are SaaS Businesses Opting for Product-led Growth Strategies?

SaaS 126

SaaS Customer retention Sales Marketing 126

Callminer

AUGUST 1, 2017

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Launched in 2013, Zingtree has helped over 15,000 organizations streamline support, engage with customers, and more. Bill Dettering.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

Jon Arnold

JANUARY 21, 2019

A key reason is the high cost of customer acquisition, and it’s not unusual for hosted providers to spend 30% of revenues on this line item, and often quite a bit more. That’s the downside of the SaaS model, but it sure keeps providers honest since businesses are free to switch any time.

voip 67

voip Marketing Upselling APIs 67

Netomi

JANUARY 5, 2022

Flavio is the VP of Operations and Customer Support at DigiCert, Inc., Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. . Flavio Martins.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Comm100

FEBRUARY 6, 2018

Company Seeks Omnichannel Customer Support Software. Which Factors Should I Consider When Deciding on a Customer Engagement Tool. Not Great for : Large companies or businesses looking for advanced automation options or robust customization options. Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web.

CRM 58

CRM Enterprise SaaS Marketing 58

Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52

JustCall

JANUARY 27, 2023

magicJack is a cost-effective VoIP provider that launched around 2007 – using this, you can make phone calls via an internet connection instead of phone lines. JustCall Pros and Cons Pros Versatile JustCall allows users to use the system through SaaS, mobile devices, the cloud, Web PC, iPad, iPhone – you name it! What is magicJack?

Interactive Voice Response 52

Interactive Voice Response Call Logging APIs voip 52