Fonolo

DECEMBER 6, 2018

Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue, and Mike Pultz launched a little rocket of a company called Fonolo, unsure of where and how far it would take them. What’s Inside: Gamification in the Contact Center. The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time!

APIs 57

APIs Abandon rate Gamification Contact Center 57

CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. Inspire and motivate team members through gamification. As we enter this period of economic uncertainty, there is a growing concern that organisations will hunker down and focus solely on cost-cutting tactics and operational efficiency. Unleash the chatbot!

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

Comm100

NOVEMBER 23, 2020

It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. Created in a loft in Copenhagen, Denmark, in 2007, Zendesk’s mission is to bring a sense of calm to the often chaotic world of customer service.

Chatbots 52

Chatbots Enterprise CRM Customer Support 52