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We saw this in the last big recession spanning 2007-2009. This is the best way to influence brand perception, win sales, and build longer-term loyalty. Inspire and motivate team members through gamification. Unleash the chatbot! The result of such workarounds regularly translates to a degradation of the customer experience.
It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. With a Marketing Hub, Sales Hub, and CMS Hub, under their belt, they recently made their move into the help desk field with the launch of their Service Hub.
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