Fonolo

DECEMBER 6, 2018

Over a decade ago, in 2007-era Toronto, Shai Berger, Jason Bigue, and Mike Pultz launched a little rocket of a company called Fonolo, unsure of where and how far it would take them. What’s Inside: Gamification in the Contact Center. The Top Contact Center Trends to Watch in 2019. Become a contact center super hero in record time!

APIs 57

APIs Abandon rate Gamification Contact Center 57

CSM Magazine

FEBRUARY 7, 2023

We saw this in the last big recession spanning 2007-2009. From an operational point of view, speech analytics help to identify self-service containment opportunities or agent knowledge gaps. Inspire and motivate team members through gamification. Unleash the chatbot! A good example is speech analytics.

Customer Experience 52

Customer Experience Gamification Analytics Self service 52

Comm100

NOVEMBER 23, 2020

It’s intuitive and designed so well for managing customer support tickets” Freshdesk also gets points for its gamification features that help increase agent productivity. Great for: Mid-tier US-based customer service teams. As one 2020 reviewer says, “I love the way they laid out the user experience. 4.3 / 5 (Capterra ).

Chatbots 52

Chatbots Enterprise CRM Customer Support 52