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Understanding The Intricacies of Contact Center Automation Contact center automation involves automating and optimizing customer service through the strategic use of technologies like Artificial Intelligence (AI), InteractiveVoiceResponse (IVR) systems, Natural Language Processing (NLP), Machine Learning (ML), Robotic Process Automation (RPA) etc.
magicJack is a cost-effective VoIP provider that launched around 2007 – using this, you can make phone calls via an internet connection instead of phone lines. In contrast, the magicJack competitors mentioned here mostly offer standard ones like call recording, an IVR menu, and smart call recording. What is magicJack?
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