Callminer

OCTOBER 11, 2018

But if there is a single sore point: it’s the often-ridiculous wait times. Between waiting for the initial answer and getting transferred, the elevator music is anything but calming. The expectation of waiting is so ingrained in our expectations as customers that we are shocked when we don’t have to wait.

Call Center 561

Call Center Metrics Contact Center Wait times 561

Netomi

JANUARY 5, 2022

Our favorite content from Colin : How to Manage Customer Wait Time: The Best Tips From Great Companies. Why This is a Great Time to Change Your Customer Habits. He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues. Dan Gingiss.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

ProProfs Blog

AUGUST 8, 2019

Menu problems have to lead to issues like: Drive through wait-time increased to three minutes and ten seconds. Wait time becoming intolerable. Employees’ morale getting impacted due to incoming complaints. reducing customer wait time. Source: fortune.com. Orders had errors. Taste Issues.

Customer Service 76

Customer Service Airlines Feedback Sales 76