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In an omnichannel/multichannel environment, many organizations struggle with consistency across channels, so leveraging FCR across channels provides a great metric to ensure that customers are getting real resolutions, regardless of channel. Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative.
Deployment : Cloud, SaaS, Web. Zendesk was founded in 2007 by three friends using an old kitchen door as a desk. Deployment : Cloud, SaaS, Web. Deployment : Cloud, SaaS, Web. Deployment : Cloud-based, SaaS, Web. Specs : Industry : Any. Business size : Small. Price : $10/user/month. Competitors: Moxie, Re:amaze.
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