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We saw this in the last big recession spanning 2007-2009. Effortlessly link to workforce management (WFM) and qualitymanagement (QM) systems and messaging apps like Facebook Messenger, WeChat, or WhatsApp. Unleash the chatbot! The customer was often abandoned, left feeling disappointed.
Referred to as “the most famous customer service manager in the US, possibly the world” by BusinessWeek , Eliason is best known for developing the use of social media in the practice of customer relations. . He joined Comcast as executive support manager in 2007 during a period of high-profile public relations issues.
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