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Product-led Growth: What It Is and Why You Need It

Totango

Product-led growth (PLG) has emerged as one of the best strategies for selling SaaS software. SaaS businesses adopt product-led marketing to lower customer acquisition costs while improving customer retention and accelerating revenue growth. Why Are SaaS Businesses Opting for Product-led Growth Strategies? billion in revenue.

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20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Ben M Roberts @Roberts_Ben_M. His role at Talkative sees him work closely with call centers to improve their inbound call efficiencies and conversion rates.

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Who Tweeted It First: Customer Success Edition

Amity

Working in Customer Success, we hear the same terms all the time: ARR, Churn, MRR, Retention, SaaS, etc. — Jan Poston Day (@jpostonday) November 2, 2007. — eBusiness Services (@ebusiness) April 17, 2007. — ZDNet (@ZDNet) November 28, 2007. — Chris Abraham (@chrisabraham) March 3, 2007.

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Aspire Leaderboard Transforms its Grids for an Evolving CCM Market

Quadient

The three major updates include: splitting the CCM grid into a separate AnyPrem and SaaS grid, introducing a new CXP (Communications Experience Platforms) grid, and expanding the dynamic grid filters. Quadient Earns Leader Position on AnyPrem and Vendor-hosted SaaS Grids. Secure Complimentary Premium Leaderboard Access Today!

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Four digital customer success trends to watch in 2025

ChurnZero

You dont have to live in a futuristic time warp to know that customers (yes, even B2B and SaaS customers) are more and more online, working when and how it works for them, and they want (and sometimes need) to engage with your products and your company in that same flexible, at-their-fingertips kind of way.

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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Smitha obtained her license as CPA in 2007 from the California Board of Accountancy. Bill Dettering.

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The power of any-premise CCM: the long-game success play

Quadient

Others request full SaaS solutions or on-prem solutions. Let’s say you implement a SaaS-only solution. In any of these scenarios, you’ll likely need to quickly migrate work to a private cloud, HMS or on-prem solution that may, but likely will not, be offered by your SaaS-only vendor. . So much so that we wrote an RFP guidebook.

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